Your privacy matters to us. This Privacy Policy explains exactly what personal data mytown88 collects from Malaysian players, how we use it, who we share it with, and what rights you have over your own information.
All personal data transmitted between your device and mytown88's servers is protected by TLS 1.3 encryption. Passwords are stored as salted cryptographic hashes — they are never readable by mytown88 staff or third parties.
mytown88 does not sell, rent, or trade your personal information to third-party marketers. Data is shared only where necessary to provide the Platform service, comply with legal obligations, or with your explicit consent.
You have the right to access, correct, and request deletion of the personal data mytown88 holds about you, subject to legal retention requirements. Requests can be submitted to our support team at any time.
mytown88 collects only the personal data that is necessary to provide the Platform service, verify identity, process payments, and comply with our regulatory obligations. We do not collect data for its own sake.
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, plus any additional period required by applicable law. Account records are kept for a minimum of five years post-closure.
In the event of a data breach that poses a risk to your rights, mytown88 will notify affected Players without undue delay and will take immediate steps to contain the breach and mitigate potential harm.
mytown88 ("we," "us," "our") operates the online gaming and sports betting platform accessible at mytown88.club (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who use the Platform, including registered players, account applicants, and visitors.
This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by mytown88. Please read this document carefully to understand our practices regarding your personal data and how we will handle it. By accessing the Platform and registering an account with mytown88, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy should be read in conjunction with the mytown88 Terms & Conditions. Where this Privacy Policy and the Terms & Conditions conflict, the Terms & Conditions shall prevail unless this Privacy Policy explicitly states otherwise.
For the purposes of applicable data protection legislation, mytown88 is the data controller in respect of personal data collected through the Platform. As data controller, mytown88 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.
All enquiries regarding this Privacy Policy, your personal data, or the exercise of your data protection rights should be directed to the mytown88 Privacy Team via the contact details set out in Section 15 of this Policy.
When you register an account on the mytown88 Platform or interact with our services, we collect personal data that you provide to us directly, including:
When you access the Platform, mytown88's systems automatically collect certain technical and usage data, including:
mytown88 may receive personal data about you from third-party sources, including:
mytown88 uses your personal data for the following purposes:
mytown88 processes your personal data on the following legal bases:
Cookies are small text files placed on your device by websites you visit. mytown88 uses cookies and similar tracking technologies (including pixel tags and local storage) to operate the Platform, remember your preferences, and analyse how the Platform is used.
You may configure your browser to refuse all or some cookies, or to alert you when websites set or access cookies. Please be aware that disabling strictly necessary cookies will impair Platform functionality, including the ability to log in to your account. Your cookie preferences for non-essential cookies can also be managed via the cookie preference panel accessible from the Platform footer.
mytown88 does not sell, rent, or trade your personal data. We may share your personal data with the following categories of recipients in the circumstances described:
All third parties to whom mytown88 discloses personal data are required to maintain appropriate technical and organisational security measures and to process your data only in accordance with mytown88's instructions and applicable law.
The mytown88 Platform is operated from servers that may be located outside of Malaysia. Where personal data is transferred to recipients in countries that do not provide an equivalent level of data protection as Malaysia, mytown88 will implement appropriate safeguards, which may include standard contractual clauses approved by relevant data protection authorities, binding corporate rules, or reliance on applicable derogations.
By using the mytown88 Platform, you acknowledge that your personal data may be transferred to and processed in countries outside Malaysia. mytown88 takes all reasonable steps to ensure that any such transfers are conducted securely and in compliance with applicable data protection law.
mytown88 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
While mytown88 takes its security obligations seriously, no system is entirely immune from the risk of breach. If you suspect that your account has been compromised, contact mytown88 support immediately.
mytown88 retains personal data for as long as necessary to fulfil the purposes set out in this Privacy Policy, subject to the following minimum retention periods:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be associated with any identifiable individual.
Subject to applicable law and certain limitations, you have the following rights in respect of your personal data held by mytown88:
To exercise any of these rights, please contact the mytown88 Privacy Team as described in Section 15. We will respond to all verified requests within 30 days. Where a request is complex or numerous, this period may be extended by a further 60 days, with notice provided to you.
With your consent, mytown88 may send you promotional communications about bonuses, new games, sports betting markets, and other Platform features that may be of interest to you. You may withdraw consent to receive marketing communications at any time by:
Withdrawal of marketing consent will not affect your ability to receive service-related communications — such as deposit confirmations, withdrawal notifications, account security alerts, and KYC requests — which are necessary for the operation of your account.
The mytown88 Platform is strictly intended for individuals aged 21 years and above. mytown88 does not knowingly collect personal data from individuals under this age. If you are under 21, you must not register an account or use the Platform in any manner.
If mytown88 becomes aware that personal data has been collected from an individual under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered an account on the Platform, please contact our support team immediately.
mytown88 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or Platform functionality. The "Last Updated" date at the top of this page will be revised whenever a change is made.
Where changes are material — meaning they significantly affect your rights or how mytown88 uses your personal data — we will provide 14 days' advance notice via email to your registered address and via a prominent notice on the Platform. Continued use of the Platform following the effective date of any material change constitutes your acknowledgement of the revised Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how mytown88 protects your personal data.
If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or wish to raise a concern about mytown88's handling of your personal data, please contact the mytown88 Privacy Team:
Email: [email protected] — displayed as plain text only; please do not treat this as a clickable link.
Live Chat: Available 24/7 from within your mytown88 account dashboard.
mytown88 will acknowledge privacy-related enquiries within 5 business days and provide a substantive response within 30 days. Where additional time is required due to complexity, we will notify you of the extended timeline in advance.
If you are not satisfied with mytown88's response to your privacy complaint, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
TLS 1.3 encryption, salted password hashing, and zero data selling — mytown88 takes privacy as seriously as game fairness. Sign in and play with confidence.
21+ only. Gambling involves financial risk. Play responsibly.